Frequently asked questions

  • What happens if my car fails it's MOT?

    If your vehicle should happen to fail it's MOT, must be repaired to comply with MOT test standards. We will provide an MOT report that will detail notes on the failure as well as advisory items that are suggested for attention but not yet outside of the parameters required to pass the test.

  • How can I tell if my brakes need attention?

    If your dashboard shows an illuminated brake warning light you should bring your vehicle to us as soon as possible.

    Other possible signs include a hearing grinding noise when you apply your brakes, which could point to worn pafs. If the car pulls to the left or the right, it probably means your brakes need some attention as they are sticking or seizing.

    Finally, if your brake pedal feels a little spongy, this may indicate a brake fluid leak.

  • What should I do if I need to change my online appointment?

    Contact Customer Service on 0333 358 0383 to arrange an alternative appointment.

  • What do I do if I feel that my vehicle has been incorrectly failed for its MOT?

    If you feel that your vehicle has been incorrectly failed, the DVSA initial suggest discussing any issues with the MOT testing station. This will give the garage the opportunity to explain any failures or possible evaluate any errors. If you are still unhappy and it is within 14 days of the failure, you can obtain an appeal form (VT17) from the testing station or from DVSA's website and submit this.

  • How often do I need to recharge my air-con?

    You should look to recharge your aircon system every 2 years, to ensure optimal performance.